Facial Recognition Service Agreement

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Introduction

Thank you for using the facial recognition feature. This feature is provided to you by GVS SMART CO., LTD. . and its affiliates (hereinafter referred to as “GVS” or “we”).

This agreement clarifies how GVS Smart collects, uses, and protects your facial information, and we hereby commit to strictly adhering to this service agreement in handling such information.

We strive to deliver the best possible user experience. If you have any questions regarding the personal information processing practices described herein, please contact us using the methods provided in Section 5 so we can address your specific needs. We welcome your feedback.

1. Information Collection and Purpose of Use

When you use the app’s functions to bind a residence or add household members, we may collect your facial image. The purposes and usage scenarios for collecting your facial information are as follows:

  1. Facial recognition for door unlocking.

2. Your Rights

  1. You have the right to be informed about the rules governing the collection, use, storage, and processing of your facial information.
  2. Access: You may view your uploaded facial information via App > Me > Household Management > Select Relevant Household > Member Management > Select Your Profile > Community Resident Information.
  3. Modification and Deletion: You may modify or delete your uploaded facial information via App > Me > Household Management > Select Relevant Household > Member Management > Select Your Profile > Community Resident Information.
  4. Withdrawal of Consent: You may withdraw your consent to this service agreement via App > Me > Settings > Privacy Management > Withdraw Face Agreement Consent. We will process your request within five (5) business days of receipt.

3. How We Store and Protect Your Facial Information

  1. Your facial information is strictly segregated from other personal information (e.g., phone number, name, national ID) and stored using robust encryption technologies to ensure data security.
  2. All facial data is transmitted using secure, encrypted protocols to guarantee transmission security.
  3. Retention Period: You may delete your facial information at any time. Upon deletion, the system will synchronously remove your facial data.
  4. Your facial information is stored only in the cloud. End-user devices store only the extracted facial feature values (not the original image).

4. How This Agreement Is Updated

We regularly review this service agreement in light of business and technological changes and may update it accordingly.

In the event of material changes, we will notify you via an in-app pop-up alert on your mobile device, enabling you to understand what information we collect and how we use it. Such updates shall take effect on the date specified in the notice or on our website.

Your continued use of our products, websites, mobile apps, or any other devices following such notice constitutes your acceptance of the updated service agreement.

5. Contact Us

If you have any complaints, suggestions, questions regarding the protection of your facial information, or any inquiries about this agreement, please contact us using the methods below. We will promptly review your inquiry and respond within fifteen (15) business days after verifying your identity as a user.

We have a dedicated team to handle requests related to your personal information rights and consultation matters. If your inquiry involves significant issues, we may request additional information for verification.

If you are dissatisfied with our response, you may file a lawsuit with the competent court at the defendant’s registered address. Upon your request, we will also provide information on applicable complaint channels based on your specific circumstances.